Terms of Service
Effective Date: 11 August 2026
1. Eligibility
You must be at least 18 years old and legally capable of entering into binding agreements to use the Services. If you use Looply on behalf of a company or other organisation, you represent that you have the authority to bind that organisation to these Terms.
2. The Services
Looply provides an AI-powered employee feedback and performance platform that enables organisations to collect feedback, recognise achievements, generate insights, and support employee development. We may modify, improve, suspend, or discontinue parts of the Services at any time.
3. User Accounts
You are responsible for:
• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account.
• Providing accurate and up-to-date information.
• Promptly notifying us of any unauthorised use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms.
4. Acceptable Use
You agree not to:
• Use the Services for unlawful purposes.
• Upload malicious software or harmful code.
• Attempt to gain unauthorised access to our systems.
• Interfere with the operation or security of the Services.
• Reverse engineer, copy, or attempt to extract the source code of the Services except where permitted by law.
• Use the Services to harass, discriminate against, or harm others.
• Submit content that infringes the rights of others.
5. Customer Content
You retain ownership of any content, feedback, documents, or other information that you submit to the Services (“Customer Content”). You grant Looply a limited, non-exclusive licence to host, process, store, transmit, and analyse Customer Content solely for the purpose of providing and improving the Services. You are responsible for ensuring that you have all necessary rights and permissions to submit Customer Content.
6. AI Features
Looply uses artificial intelligence to analyse employee feedback, identify trends, generate summaries, and provide recommendations. AI-generated insights are intended to assist organisations and managers and should not be relied upon as the sole basis for employment, disciplinary, compensation, promotion, or termination decisions. While we strive to provide accurate and useful insights, AI-generated content may occasionally contain inaccuracies or incomplete information.
7. Intellectual Property
The Services, including all software, designs, branding, trademarks, graphics, interfaces, and underlying technology, are owned by or licensed to Looply and are protected by applicable intellectual property laws. Except as expressly permitted by these Terms, you may not copy, distribute, modify, create derivative works from, or commercially exploit any part of the Services.
8. Subscription and Payment
Certain features of the Services may require a paid subscription. Where applicable:
• Subscription fees will be communicated before purchase.
• Fees are payable in accordance with the agreed billing terms.
• Failure to pay may result in suspension or termination of access.
• Unless otherwise agreed, subscription fees are non-refundable.
9. Availability
We aim to provide reliable access to the Services but do not guarantee uninterrupted or error-free availability. From time to time we may perform maintenance, updates, or emergency work that temporarily affects access.
10. Third-Party Services
The Services may integrate with or link to third-party products or services. Looply is not responsible for the availability, accuracy, security, or practices of third-party services. Your use of third-party services is governed by their respective terms and policies.
11. Privacy
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
12. Disclaimer of Warranties
The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Looply disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and reliability. We do not guarantee that the Services will always be available, uninterrupted, secure, or free from errors.
13. Limitation of Liability
To the fullest extent permitted by law, Looply shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, goodwill, business opportunities, or data arising from or relating to your use of the Services. Our total liability for any claim arising from these Terms or the Services shall not exceed the amount paid by you to Looply during the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.
14. Indemnity
You agree to indemnify and hold harmless Looply, its directors, employees, contractors, and affiliates from any claims, losses, liabilities, damages, costs, or expenses arising from:
• Your use of the Services;
• Your breach of these Terms;
• Your Customer Content; or
• Your violation of applicable law or the rights of any third party.
15. Suspension and Termination
We may suspend or terminate your access to the Services if:
• You breach these Terms;
• Your use creates security, legal, or operational risks;
• We are required to do so by law; or
• Your subscription expires or is cancelled.
Upon termination, your right to use the Services immediately ends.
16. Changes to the Services
We may update, modify, improve, or discontinue features of the Services from time to time. We may also update these Terms. Continued use of the Services after updated Terms become effective constitutes acceptance of those changes.
17. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction in which Looply is established, without regard to conflict of law principles.
18. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms, together with our Privacy Policy and any additional written agreements between you and Looply, constitute the entire agreement between you and Looply regarding the Services.
20. Contact
If you have questions regarding these Terms, please contact us through the contact information provided on our website.