Privacy Policy
Effective Date: 11 August 2026
1. Information We Collect
We collect information that you provide directly, information collected automatically when you use our Services, and information provided by your organisation.
Information You Provide
Depending on how you interact with Looply, we may collect:
• Name
• Email address
• Company name
• Job title
• Account credentials
• Communication preferences
• Feedback, recognition, comments, and other content submitted through the Services
• Information you provide when joining our waitlist, requesting a demo, or contacting us
Information We Collect Automatically
When you visit our website or use our Services, we may automatically collect information such as:
• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referring websites
• Usage and interaction data
• Cookie and analytics information
Information Provided by Your Organisation
If your employer or organisation provides access to Looply, we may receive information including:
• Employee profile information
• Team and department details
• Role and reporting structure
• Feedback and recognition records
• Performance-related information submitted through the platform
• Organisational data required to provide the Services
2. How We Use Your Information
We use personal information to:
• Provide, operate, and maintain our Services
• Create and manage user accounts
• Deliver AI-powered feedback summaries and behavioural insights
• Generate reports and analytics
• Improve our products and user experience
• Respond to enquiries and provide customer support
• Communicate product updates, service announcements, and administrative notices
• Send marketing communications where permitted by applicable law
• Detect, investigate, and prevent fraud, abuse, and security incidents
• Comply with legal and regulatory obligations
We do not sell your personal information.
3. AI Processing
Looply uses artificial intelligence to help analyse employee feedback, identify behavioural trends, generate summaries, and surface insights that support managers and organisations. AI-generated insights are designed to support decision-making by highlighting trends and summarising information. These insights should be considered alongside human judgement and other relevant information and should not be used as the sole basis for employment-related decisions. We continuously work to improve the quality, fairness, and reliability of our AI-powered features.
4. Cookies and Similar Technologies
We use cookies and similar technologies to:
• Remember user preferences
• Maintain secure user sessions
• Analyse website and platform usage
• Improve performance and user experience
• Measure the effectiveness of marketing campaigns
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain functionality of the Services.
5. How We Share Information
We may share personal information:
• With trusted service providers who assist us in operating the Services
• With your employer or organisation where they administer your use of Looply
• Where required by applicable law, regulation, or legal process
• To protect the rights, property, or safety of Looply, our users, or others
• In connection with a merger, acquisition, financing, or sale of all or part of our business
We do not sell or rent personal information to third parties.
6. Data Security
We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse. While we take reasonable steps to safeguard your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
• Provide our Services
• Fulfil contractual obligations
• Resolve disputes
• Comply with legal obligations
• Enforce our agreements
When personal information is no longer required, we securely delete or anonymise it where appropriate.
8. International Data Transfers
Your information may be processed or stored in countries other than the country in which you reside. Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
9. Your Rights
Depending on your location and applicable law, you may have the right to:
• Access your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to certain types of processing
• Request restriction of processing
• Withdraw consent where processing is based on consent
• Request a copy of your information in a portable format
To exercise any of these rights, please contact us through the contact details provided on our website.
10. Organisation-Managed Accounts
If you use Looply through your employer or another organisation, your organisation may control aspects of your account, including:
• Provisioning and managing access
• Viewing account information
• Accessing reports and organisational insights
• Retaining or deleting information in accordance with their internal policies
If you have questions regarding how your employer manages your information, please contact your organisation directly.
11. Children’s Privacy
Looply is intended for business and professional use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
12. Third-Party Services
Our Services may contain links to or integrate with third-party products and services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing personal information.
13. Marketing Communications
If you subscribe to our newsletter, join our waitlist, or otherwise opt in to receive communications, we may send you updates about Looply, new features, and other relevant information. You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices. When we make material changes, we will update the Effective Date at the top of this Privacy Policy and, where appropriate, provide additional notice through our website.
15. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us through the contact information available on our website.